More than 15 million people experienced a parcel delivery failure in a single month in 2025, according to Citizens Advice. Parcels dumped in bins on the wrong street. "Delivered" notifications for items that never arrived. Customer service lines that lead nowhere.
The big players are processing hundreds of millions of parcels a year. At that scale, your delivery becomes a number in a system. When something goes wrong, there is no accountability, no easy resolution, and no one who actually cares.
We built IA Movers to be the alternative. We're small, we're new, and every delivery we complete is one we're staking our reputation on. That changes everything.
Being new means we've had to earn every customer. No legacy systems, no cutting corners to hit shareholder targets — just people who genuinely want to build something worth using.
No chatbot, no hold music, no "submit a ticket and wait 48 hours." Call us and our operations team answers — the same people managing your driver that day.
Every delivery we complete is confirmed with a timestamped photo sent directly to you. No more disputes. No more "it was delivered" when it wasn't.
Your parcel will not be left with a neighbour, behind a wheelie bin, or in a "safe place" you didn't agree to. We redeliver — or we wait. No exceptions.
No fuel surcharges added after the fact. No "remote area" penalties buried in the small print. We quote honestly upfront — that number doesn't change.
Every driver knows the specific requirements of your collection before they leave. Fragile? Time-critical? Needs a signature? It's communicated, not assumed.
We're not processing 730 million parcels a year. We're building a reputation one delivery at a time — which means yours matters to us more than to anyone else in this industry right now.
We're not claiming perfection — we're claiming that we try harder, because our business survival depends on it.
| Typical Big Courier | IA Movers | |
|---|---|---|
| Real person to speak to | ✗ Automated systems only | ✓ Always — direct to our team |
| Photo confirmation on every delivery | ~ Inconsistent | ✓ Without exception |
| Same-day collection | ✗ Rarely or never offered | ✓ 7 days a week |
| Final price matches quoted price | ~ Surcharges common | ✓ Quote is final — always |
| Parcel held if no one home | ✗ Often dumped or neighbour-left | ✓ We redeliver — no exceptions |
| Complaint resolved same day | ✗ 48% have further issues resolving | ✓ Our aim — and our standard |
| No volume minimums for business | ✗ Usually requires bulk contracts | ✓ Start from your very first parcel |
Whether it's a single urgent parcel or a regular business run — we handle it with the same care and direct communication every time.
Time-sensitive and can't wait? We collect and deliver directly — no depot stops, no sorting delays. Collected and confirmed on the same day, often within hours.
Find out more →Book before 6 pm and it's delivered the following day. Reliable, affordable, and ideal for businesses shipping regularly without the need for same-day urgency.
Find out more →Cross-town in under an hour. Perfect for florists, solicitors, restaurants, retailers, and anyone who needs a fast, trustworthy local collection and drop-off.
Find out more →Growing online shops and businesses need a courier that protects their reputation. We offer regular collections, volume pricing, and a direct line — not a generic portal.
Find out more →Multiple stops, one driver, one price. We optimise the route and confirm at each drop — ideal for distributors, wholesalers, and businesses with area-based delivery rounds.
Find out more →Need hands on the day, not just a van? We load from your property into the vehicle and unload carefully at the other end — heavy items, awkward stairs, every floor handled.
Find out more →London to Edinburgh, Cardiff to Belfast — no postcode off limits. Local service standards applied to every national shipment, not just the convenient ones.
Find out more →Your Trustpilot score lives and dies by your courier. We're the reliable, communicative partner your fulfilment process needs — and we won't leave your customers chasing ghost deliveries.
Florist, solicitor, retailer, tradesperson — if dependable deliveries are part of your daily operation, you deserve a courier that shows up. That's what we do.
An important document, a time-sensitive gift, something that cannot go wrong. We take single bookings as seriously as long-term contracts — every job is someone's priority.
The phantom delivery card. The chatbot that loops forever. The parcel left on the pavement. If you've been let down one too many times, we're ready to earn your trust from day one.
We're building our reputation one delivery at a time. These are the words we're building it on.
"After months of nightmare deliveries through Evri, a single job with IA Movers was like night and day. Collected on time, I got a photo the moment it was delivered, and they called me to confirm. Exactly what courier service should look like."
"I needed urgent legal documents in London within the day. IA Movers collected in under an hour, the driver was professional and courteous, and I received confirmation straight after delivery. Impressive for a new company."
"We've switched our restaurant supply runs to IA Movers. I can actually get a person on the phone when I need to adjust a booking — sounds basic, but after years with DPD it feels like a breakthrough. Highly recommend for any small business."